Frequently Asked Questions

Housing and food

Students residing in Pennsylvania counties where stay-at-home orders have been eased or are scheduled to be eased, and who attend a campus where restrictions have been relaxed, are being emailed to schedule a move-out appointment. Students may schedule a two-hour time slot to return to their campus between May 11 and June 14. As restrictions are eased elsewhere in Pennsylvania and in other states, the University will provide additional guidance and instructions for move out to students residing in those areas. Residence halls remain closed at all Penn State locations and access is by appointment only. Student key cards will only function during the scheduled appointment date and time. Students who are unable to return to campus may also choose to have their belongings packed up and stored until the start of the fall semester, or shipped to their permanent home address. Detailed information is on Penn State News and at https://hfs.psu.edu/spring-housing-move-out-faqs.

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We have some community guidelines to help. These guidelines are designed to keep students and community members as safe as possible during this time. As the community looks toward full reopening, the goal is to minimize a rise in COVID-19 cases during the move-out process.

Before you travel

— Plan with your roommates and landlord to stagger move-out dates and times to minimize the risk of transmission.

— Review these recommendations and check the Pennsylvania Department of Health website for updated guidance and restrictions before leaving home.

— Check everyone’s temperature: Individuals with a temperature of 100.4 degrees or above are discouraged from participating in move-out activities.

— Prepare your supplies so you can arrive with the following items: nonsurgical masks, disposable gloves, hand sanitizer, and cleaning solutions and supplies.

— Coordinate with roommates to divide belongings and furniture ahead of time, and to divide cleaning tasks.

— Where appropriate, coordinate the disconnection of utilities ahead of time.

Once you arrive

— Always wear a nonsurgical mask when outside of rental unit.

— Practice social distancing — at least six feet of space between individuals.

— Avoid gathering with individuals outside your household, and practice social distancing when such meetings are unavoidable. Gov. Wolf has restricted the number of individuals who may gather, depending on the phase of the county in the governor’s reopening plan.

— Make all possible efforts to minimize move-out times.

— When parking and loading: Do not park next to another car; stagger parking places; and maintain at least six feet from other parked cars/loading zones.

— Frequently disinfect commonly used surfaces and items such as handcarts.

— Follow no-contact processes to receive keys and other items (use mail slots, bins).

— If a move-out checklist must be completed, practice social distancing, while wearing masks, and complete quickly (five minutes or less).

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For University Park students living in the Borough of State College, there will be roll-off dumpsters to dispose of large items such as furniture and other bulk items at the following locations:

— Site #1 - 818 Bellaire Ave. (University Terrace Apartments)

— Site #2 - 518 University Dr. (Lexington House)

— Site #3 - Elk Alley, north side of Fairmount Avenue, at 427 E. Fairmount Ave.

— Site #4 - 360 E. Hamilton Ave., south side, in front of fraternity at that address

— Site #5 - Elk Alley beside 420 E. Prospect Ave. (600 block)

— Sites #6 and 7 - Fraternity Row, one on each end of the east side of the street

— Site #8 - 300 block of E. Prospect Avenue, north side, in front of 329 E. Prospect Ave.

— Site #9 - 100 E. Fairmount Ave., south side, just east of Allen Street

— Site #10 - East Fairmount Avenue, south side adjacent to Berry Alley

— Site #11 - 200 block of S. Barnard Street (east side of street)

— Site #12 - 100 block of N. Gill Street, north of Clay Lane

Be sure to practice social distancing and other COVID-19 safety precautions when disposing of trash.

If you live outside of State College Borough, or attend a campus other than University Park, check with your landlord or municipality before you travel, as in many locations, rules about trash disposal have changed due to COVID-19.

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This guidance is being provided for students who want information about moving out safely. That does not mean you are required to move out. Students who live off campus have a lease with a private landlord or company. That lease contract controls whether you need to move out or not. If you have a lease, and renewed it for the next year, you may not need to move out at all. If you are not sure, check with your landlord.

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If a delayed move-out or storage solution is desired, contact your landlord for potential options.

Some movers are offering pack and ship services for a fee. The Office of Off-Campus Student Support can help you locate one.

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Penn State, in collaboration with the Centre Region of Council of Governments and State College Borough, sent a letter to students on May 7 offering guidance on how to help maintain their health and safety, as well as those around them, as they formulate their move-out plans with the conclusion of the spring semester in accordance with guidance from Pennsylvania Gov. Tom Wolf and the Pennsylvania Department of Health. Students are asked to make preparations ahead of time, including coordinating with their property manager and roommates to stagger move-out dates and times; arriving with cleaning supplies and personal protection; continuing to practice social distancing throughout the move-out process; minimizing move-out times; and avoiding social gatherings. Visit Penn State News for more information.

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Residence halls remain closed at all Penn State locations, and key card access will not function. Students from areas where stay-at-home restrictions have been eased may begin making appointments to move out of their residence halls if their campus is located in a county where stay-at-home orders have also been eased. Detailed information is on Penn State News and at https://hfs.psu.edu/spring-housing-move-out-faqs.

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With the announcement that Maymester and summer session I will be online, the University has proactively cancelled all upper-class students’ Housing and Food Services (HFS) contracts. For those who had an HFS contract that also included summer session II, the HFS contract has been cancelled. If a decision is made to permit in-person classes for summer session II, the HFS contracts can be reinstated.

For incoming first-year students who are scheduled to begin classes for summer session II, their HFS contracts will remain active until a final decision is confirmed. If it is confirmed at a future date that summer session II will be conducted remotely, all HFS contracts will automatically be cancelled – students will not need to take any further action.

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The welfare of students is our top priority, and we are assisting students who are fearful or unable to return to their home country. Students seeking more information and assistance with summer plans regarding University Park break housing should visit https://housing.psu.edu/break-accessholiday-housing for more details and contact information, or contact the Housing and Food Service office at their Commonwealth Campus.

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Space on campus is very limited, but the University will work with these individuals to make special arrangements. Students should contact their campus Housing office or email COVID19StudentSupport@psu.edu.

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We are committed to following Gov. Wolf’s stay-at-home order, however, we recognize that some individuals are facing extenuating circumstances where they are not able to leave campus. We are working directly with these students to meet their needs. Students should contact their campus Housing office. Contact information is available at https://hfs.psu.edu/.

Permalink

Residence halls will continue to operate under the same structure as spring break, and students should only return to campus if there is a specific, special need.

Permalink

The University will  work with local authorities, landlords, and student leaders, where we can, to encourage strategies to minimize the impact on students. These are separate contracts and leases between landlords and students that the University cannot ultimately control.

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Yes. LionCash has always worked in a way that allows the balance to roll over from semester to semester and will be consistent with its current policies. Students can choose to carry their balance forward into the next academic year or they can seek a refund through the Lion Cash website. Visit https://idcard.psu.edu/lioncash to access and fill out the appropriate forms.

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What is the direction for students returning to on-campus housing? Can students return to their residence halls to collect their belongings? (UPDATED 5/20)

Students residing in Pennsylvania counties where stay-at-home orders have been eased or are scheduled to be eased, and who attend a campus where restrictions have been relaxed, are being emailed to schedule a move-out appointment. Students may schedule a two-hour time slot to return to their campus between May 11 and June 14. As restrictions are eased elsewhere in Pennsylvania and in other states, the University will provide additional guidance and instructions for move out to students residing in those areas. Residence halls remain closed at all Penn State locations and access is by appointment only. Student key cards will only function during the scheduled appointment date and time. Students who are unable to return to campus may also choose to have their belongings packed up and stored until the start of the fall semester, or shipped to their permanent home address. Detailed information is on Penn State News and at https://hfs.psu.edu/spring-housing-move-out-faqs.

Permalink

Residence halls remain closed at all Penn State locations, and key card access will not function. Students from areas where stay-at-home restrictions have been eased may begin making appointments to move out of their residence halls if their campus is located in a county where stay-at-home orders have also been eased. Detailed information is on Penn State News and at https://hfs.psu.edu/spring-housing-move-out-faqs.

Permalink

With the announcement that Maymester and summer session I will be online, the University has proactively cancelled all upper-class students’ Housing and Food Services (HFS) contracts. For those who had an HFS contract that also included summer session II, the HFS contract has been cancelled. If a decision is made to permit in-person classes for summer session II, the HFS contracts can be reinstated.

For incoming first-year students who are scheduled to begin classes for summer session II, their HFS contracts will remain active until a final decision is confirmed. If it is confirmed at a future date that summer session II will be conducted remotely, all HFS contracts will automatically be cancelled – students will not need to take any further action.

Permalink

We are committed to following Gov. Wolf’s stay-at-home order, however, we recognize that some individuals are facing extenuating circumstances where they are not able to leave campus. We are working directly with these students to meet their needs. Students should contact their campus Housing office. Contact information is available at https://hfs.psu.edu/.

Permalink

Residence halls will continue to operate under the same structure as spring break, and students should only return to campus if there is a specific, special need.

Permalink

My county has moved to the yellow phase under Gov. Wolf’s reopening plan, and so has my campus community, so I’d like to move out of my off-campus apartment. How can I do so safely?

We have some community guidelines to help. These guidelines are designed to keep students and community members as safe as possible during this time. As the community looks toward full reopening, the goal is to minimize a rise in COVID-19 cases during the move-out process.

Before you travel

— Plan with your roommates and landlord to stagger move-out dates and times to minimize the risk of transmission.

— Review these recommendations and check the Pennsylvania Department of Health website for updated guidance and restrictions before leaving home.

— Check everyone’s temperature: Individuals with a temperature of 100.4 degrees or above are discouraged from participating in move-out activities.

— Prepare your supplies so you can arrive with the following items: nonsurgical masks, disposable gloves, hand sanitizer, and cleaning solutions and supplies.

— Coordinate with roommates to divide belongings and furniture ahead of time, and to divide cleaning tasks.

— Where appropriate, coordinate the disconnection of utilities ahead of time.

Once you arrive

— Always wear a nonsurgical mask when outside of rental unit.

— Practice social distancing — at least six feet of space between individuals.

— Avoid gathering with individuals outside your household, and practice social distancing when such meetings are unavoidable. Gov. Wolf has restricted the number of individuals who may gather, depending on the phase of the county in the governor’s reopening plan.

— Make all possible efforts to minimize move-out times.

— When parking and loading: Do not park next to another car; stagger parking places; and maintain at least six feet from other parked cars/loading zones.

— Frequently disinfect commonly used surfaces and items such as handcarts.

— Follow no-contact processes to receive keys and other items (use mail slots, bins).

— If a move-out checklist must be completed, practice social distancing, while wearing masks, and complete quickly (five minutes or less).

Permalink

For University Park students living in the Borough of State College, there will be roll-off dumpsters to dispose of large items such as furniture and other bulk items at the following locations:

— Site #1 - 818 Bellaire Ave. (University Terrace Apartments)

— Site #2 - 518 University Dr. (Lexington House)

— Site #3 - Elk Alley, north side of Fairmount Avenue, at 427 E. Fairmount Ave.

— Site #4 - 360 E. Hamilton Ave., south side, in front of fraternity at that address

— Site #5 - Elk Alley beside 420 E. Prospect Ave. (600 block)

— Sites #6 and 7 - Fraternity Row, one on each end of the east side of the street

— Site #8 - 300 block of E. Prospect Avenue, north side, in front of 329 E. Prospect Ave.

— Site #9 - 100 E. Fairmount Ave., south side, just east of Allen Street

— Site #10 - East Fairmount Avenue, south side adjacent to Berry Alley

— Site #11 - 200 block of S. Barnard Street (east side of street)

— Site #12 - 100 block of N. Gill Street, north of Clay Lane

Be sure to practice social distancing and other COVID-19 safety precautions when disposing of trash.

If you live outside of State College Borough, or attend a campus other than University Park, check with your landlord or municipality before you travel, as in many locations, rules about trash disposal have changed due to COVID-19.

Permalink

This guidance is being provided for students who want information about moving out safely. That does not mean you are required to move out. Students who live off campus have a lease with a private landlord or company. That lease contract controls whether you need to move out or not. If you have a lease, and renewed it for the next year, you may not need to move out at all. If you are not sure, check with your landlord.

Permalink

If a delayed move-out or storage solution is desired, contact your landlord for potential options.

Some movers are offering pack and ship services for a fee. The Office of Off-Campus Student Support can help you locate one.

Permalink

Penn State, in collaboration with the Centre Region of Council of Governments and State College Borough, sent a letter to students on May 7 offering guidance on how to help maintain their health and safety, as well as those around them, as they formulate their move-out plans with the conclusion of the spring semester in accordance with guidance from Pennsylvania Gov. Tom Wolf and the Pennsylvania Department of Health. Students are asked to make preparations ahead of time, including coordinating with their property manager and roommates to stagger move-out dates and times; arriving with cleaning supplies and personal protection; continuing to practice social distancing throughout the move-out process; minimizing move-out times; and avoiding social gatherings. Visit Penn State News for more information.

Permalink

Space on campus is very limited, but the University will work with these individuals to make special arrangements. Students should contact their campus Housing office or email COVID19StudentSupport@psu.edu.

Permalink

The University will  work with local authorities, landlords, and student leaders, where we can, to encourage strategies to minimize the impact on students. These are separate contracts and leases between landlords and students that the University cannot ultimately control.

Permalink

I have a LionCash balance. Can I use those funds later, or request a refund?

Yes. LionCash has always worked in a way that allows the balance to roll over from semester to semester and will be consistent with its current policies. Students can choose to carry their balance forward into the next academic year or they can seek a refund through the Lion Cash website. Visit https://idcard.psu.edu/lioncash to access and fill out the appropriate forms.

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