Frequently Asked Questions

Resources and support

University Health Services (UHS) is open and available to students. For the limited number of students who have been unable to return home and remain at University Park and in the State College area, UHS is prescreening patients over the phone and only seeing patients with scheduled appointments. Walk-ins are not currently being accepted. Students who are experiencing upper respiratory infection or flu-like illness should call the UHS Advice Nurse line at 814-863-4463 prior to having an appointment scheduled. Patients who meet the criteria for COVID-19 testing will be given scheduled appointment times and provided with further instructions.

For students who have returned home and are unable to schedule an in-person appointment, UHS is offering telemedicine services via video or phone, when allowed by applicable state laws. For more information, call 814-863-0774 or contact the UHS Advice Nurse line at 814-863-4463.

In addition, to reduce the potential for person-to-person contact during the coronavirus outbreak, the UHS Pharmacy at University Park will no longer allow walk-ins and instead will only provide prescriptions by mail or curbside pickup, available from 8 a.m. to 5 p.m. Monday through Friday, until further notice.

For additional information about available medical services, visit https://studentaffairs.psu.edu/health-wellness/medical-services.

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For employees needing support, the Penn State Employee Assistance Program (EAP), through the EAP+Work/Life program, offers short-term counseling from licensed EAP professionals, by phone, email or in person to help employees better cope with personal, family and work issues. EAP also offers access to Personal Health Advocates, who can help navigate healthcare and insurance systems, efficiently and dependably. More information is available at https://hr.psu.edu/health-matters/employee-assistance-program.

For a full list of resources available to students and other members of the Penn State community, visit https://virusinfo.psu.edu/resources.

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We know there are many students who are experiencing financial stress. The University has worked to adjust the pre-existing Student Emergency Fund to meet the growing needs of our student community during this pandemic crisis by making this a deliberate part of the University’s fundraising efforts. Students who are in need should reach out to the Student Care and Advocacy Office, which has increased its staffing to meet the influx of applications and help evaluate and assist students in the most dire situations. Additional resources for students, as well as faculty and staff, are listed at https://virusinfo.psu.edu/resources.

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The Office of Student Care and Advocacy and Counseling & Psychological Services are two resources that stand ready to support any student requiring attention to immediate financial or academic issues or counseling needs arising from the many changes and uncertainties caused by the global coronavirus outbreak.

Student Care and Advocacy
studentaffairs.psu.edu/studentcare
814-863-2020
StudentCare@psu.edu


Counseling & Psychological Services
studentaffairs.psu.edu/counseling
814-863-0395
24-hour Crisis Line: 1-877-229-6400
Commonwealth Campus Counseling Services

For a full list of resources available to students and other members of the Penn State community, visit https://virusinfo.psu.edu/resources.

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Yes. To provide support to students from a distance during this critical time, Counseling and Psychological Services (CAPS) remains open and is continuing to offer a range of services, including same-day phone support, individual counseling sessions, a new You@PSU self-help portal, and daily virtual LifeHacks sessions for students.

CAPS is providing telephone-based services to all students, as well as offering video-based counseling for students who reside in states that permit tele-counseling over state lines.

To get support, University Park students can call CAPS at 814-863-0395 Monday through Friday between 8 a.m. and 5 p.m., and students at Commonwealth Campuses can contact the CAPS office at their campus location. In addition, when CAPS is closed, both the Penn State Crisis Line (877-229-6400) and the Crisis Text Line (text “LIONS” to 741741) are still available 24/7 for all students who are in crisis or need support.

While the logistics of providing counseling and therapy to students have changed during the response to this global pandemic, CAPS is a phone call away regardless of where a student is located, and CAPS continues to work through state-by-state regulations for providing services.

For a full list of resources available to students and other members of the Penn State community, visit https://virusinfo.psu.edu/resources.

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